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Fair Use Policy

Project Placed Limited ABN 51 644 948 390

Fair Use Policy

Introduction

Thanks for choosing Project Placed. We’re here to support Australians who are out of work with free, expert help from our volunteer team. Because we’re a small charity with limited availability, we ask all clients to follow this Fair Use Policy. We may update this policy at any time.

Who We Help

Our free services are for people who meet the following criteria:

  • You’re aged 18 or over, and
  • You have the right to work in Australia.

You must also:

  • Be currently unemployed, or
  • Have been stood down from your job, or
  • Are working casual or part-time jobs while seeking full-time work, or
  • Are a contractor looking for full-time work, or
  • Have been given a redundancy notice, or
  • Have resigned and are finishing up soon.

If you’re not unemployed but want to access our services, we may be able to offer you a paid appointment (via a tax-deductible donation) if no eligible clients are waiting. We’ll clearly state if a particular service is open to everyone regardless of employment status – this is usually the case for our free online classes and webinars.

Booking and Attendance

  • All bookings must be made at least 24 hours in advance.
  • If you need to cancel or reschedule, please give us at least 24 hours notice so we can offer your spot to someone else.
  • If you repeatedly cancel with less than 24 hours notice or don’t show up, we may refuse you future bookings.
  • You must not book more than one appointment for the same service at the same time.

At our discretion, during periods of significantly increased demand, we may limit you to one active booking at a time. This means you won’t be able to make another appointment until the first one is completed.

Using Our Services Fairly

We’re here to help as many eligible people as possible. Please don’t book multiple sessions of the same type unless a Project Placed coach has recommended it. If in our opinion, we’ve already provided you with all the support we can offer, we may not be able to accept any further bookings from you.

You must not:

  • Use our free services if you work for a for-profit career service,
  • Use our services to gather information for your own commercial use, or
  • Refer your clients to us without our written permission.

What We Expect

Our team of volunteer professionals puts time and care into preparing for every session. In return, we ask that you:

  • Show up on time,
  • Come prepared, and
  • Be open to helpful, respectful feedback.

Respectful Behaviour

We do not tolerate abusive, threatening, or inappropriate behaviour. If this happens, our team has the right to end the session immediately and we may refuse to support you in the future. In serious cases, we may report your behaviour to the authorities.

Recording Sessions

Recording your sessions is not allowed unless your coach gives you clear permission in advance. This includes:

  • Video or audio recordings,
  • Using AI tools or bots to transcribe, summarise, or take notes.

Coaches can refuse permission to record at their own discretion and may end the session if they find out it’s being recorded without consent.

Contact and Communication

Please don’t spam or harass our team, including contacting them repeatedly by email, phone call, text message or on social media. If you do, we may refuse to provide services to you and report the behaviour if necessary.