Our free services are only available to people who are unemployed or who have been made redundant in Australia.
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Fair Use Policy

Project Placed Limited ABN 51 644 948 390

Fair Use Policy

Introduction

Thanks for choosing Project Placed. We’re here to support Australians who are out of work with free, expert help from our volunteer team. Because we’re a small charity with limited availability, we ask all clients to follow this Fair Use Policy. We may update this policy at any time.

Who We Help

Our free services are for people who meet the following criteria:

  • You’re aged 18 or over, and
  • You have the right to work in Australia.
  • You live in Australia.

You must also:

  • Be currently unemployed, or
  • Be a contractor whose contract is expiring soon, or
  • Be self-employed but now looking for full-time work, or
  • Have been given a redundancy notice, or
  • Have resigned and are finishing up soon.

If you’re not unemployed you must check with us before making a booking to see if you are eligible. In some very limited cases you might be – but if you do not check with us first we reserve the right to terminate your session early when we discover that you are currently employed and you may also be charged the full value of the coaching session, which is $250 per hour.

Booking and Attendance

Our coaches generously volunteer their time to support this program. Their professional coaching services are typically valued at $250 or more per hour, which they are providing to you at no cost.

To respect their commitment and ensure their time can be used effectively, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule a coaching session. This allows us to manage our coaches’ availability fairly and offer appointments to other participants where possible

  • All bookings must be made at least 24 hours in advance.
  • If you need to cancel or reschedule, please give us at least 24 hours notice so we can offer your spot to someone else (ideally more than 24 hours).
  • If you repeatedly cancel with less than 24 hours notice or don’t show up, we may refuse you future bookings.
  • You must not book more than one appointment for the same service at the same time.

During periods of significantly increased demand, we may limit you to one active booking at a time – when this happens we advertise this clearly on the booking page. This means you won’t be able to make another appointment until the first one is completed. You may not bypass this by booking multiple sessions using different email addresses and/or different names – that is unfair to everyone and if you do this, we will cancel all your bookings and you may risk being blocked from our services in the future.

Using Our Services Fairly

We’re here to help as many eligible people as possible. If in our opinion, we’ve already provided you with all the support we can offer, we may not be able to accept any further bookings from you. We are not resourced or designed to be a long-term support service.

You must not:

  • Use our free services if you are already employed,
  • Use our free services if you work for a for-profit career service,
  • Continue to make bookings if we have told you that we can no longer assist you,
  • Use our services if you do not live in Australia or use our services outside of Australia at any time, or
  • Use our services to gather information for your own commercial use, or
  • Refer your clients to us without our written permission.

Bookings may be cancelled or sessions terminated by the coach if you are found to be engaging in any of the above.

Maximum Number of Sessions

Project Placed is committed to helping as many people as possible. While we recognise that everyone’s circumstances are different, our service is intended to provide targeted, short-term support to help clients move forward with confidence.

Most clients require only a small number of sessions, while some may be approved for additional support where appropriate. As a general guide, clients may access up to ten (10) coaching sessions.

We reserve the right to refuse further bookings where, in our reasonable opinion, a client has received sufficient assistance or where continued use of the service would be inconsistent with the intent of this Fair Use Policy. This helps ensure our limited volunteer resources remain available to others who are seeking support.

What We Expect

Our team of volunteer professionals puts time and care into preparing for every session. In return, we ask that you:

  • Show up on time,
  • Come prepared, and
  • Be open to helpful, respectful feedback.

Respectful Behaviour

We do not tolerate abusive, threatening, or inappropriate behaviour. If this happens, our team has the right to end the session immediately and we will automatically ban you from being able to book any services with us in the future. In serious cases, we may report your behaviour to the authorities.

The above paragraph is your notice. There will be no further notice or warnings if you engage in abusive, threatening, or inappropriate behaviour.

 

Recording Sessions

Under the Surveillance Devices Act 2007 (NSW), it is generally unlawful to record a private conversation without the consent of all parties to that conversation. This requirement extends to the coaching sessions we deliver and that are conducted via telephone and platforms such as Zoom, Microsoft Teams and Google Meet. This applies no matter where in Australia you are.

Accordingly, Project Placed does not permit the recording of coaching sessions, meetings or any other private online conversations unless all participants have been informed that the meeting is to be recorded and have provided their express consent before recording commences.

This includes:

  • Video or audio recordings,
  • Using AI tools, extensions, or agents to transcribe, summarise, or take notes.

Coaches can refuse permission to record at their own discretion and may end the session if they find out it’s being recorded without their consent.

Contact and Communication

Please don’t spam or harass our team, including contacting them repeatedly by email, phone call, text message or on social media. If you do, we may refuse to provide services to you and report the behaviour if necessary.